Terms and conditions


All web orders are processed and shipped by DIELLE s.r.l. within 24-48 hours.

Shipments will be from Monday to Friday, 9 am-6 pm CET. Shipments will not be made outside of these hours.

We accept as payment methods: Paypal, bank transfer.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. If the purchased goods is not available in our warehouse, you will receive an email notification.

Dielle s.r.l. shall not be responsible for any orders that were given the wrong address.


The products are guaranteed for 3 months and for new factory sealed products the warranty is 12 months from the date of delivery.

If the item is not as described, you will have a full refund including all shipping costs.

If the item is lost or damaged in transit will be refunded only in case of insurance.

Guarantee Void

The tampering, unauthorized removal, failure unfollow of the user instructions, the use of a different voltage from that prescribed, the fitting of non-genuine parts or do not comply with the technical specifications , failures for improper use of the device, the repair attempt by unqualified personnel, the damage caused by natural disasters and not (lightning, fire, flooding, vandalism, etc.), will void warranty.

The warranty conditions will apply only to the product, object of malfunction, accompanied by the authorisation to return.


We ship worldwide with GLS for an economic service and with DHL for express service.

Italy: 1-2 business days by GLS

European Union: 1-3 business days by express service DHL/GLS.

International: between 3-5 business days by DHL. Duties and taxes are not calculated at the time of purchase.

Note: for shipping outside the European Community customs fees may be applied. We cannot declare an other value than the purchase price.

For companies: Must send to DIELLE s.r.l. the business name, the registered office address and the VAT id number required for invoicing.

In case of storage or delivery the customer is responsible for paying all costs.

The delivery time may vary depending on the manufacturer's times.


Duties and taxes

By completing this order the customer agrees that it is responsible for all taxes and fees, taxes or similar charges (including VAT).

Dielle s.r.l. is not responsible for any duties, taxes or brokerage fees applied to your package. You will be responsible for payment of charges for customs clearance. The declared value is corresponding to the price paid.

If your parcel is refused or withdrawn, you will be responsible for shipping charges and any tax or duty that will be charged by the courier. If the package cannot be delivered and will returned to dielle s.r.l., the return shipping cost of the goods plus the total charges will be deducted from your merchandise refund.


Tracking Informations

Tracking information will be available when the shipment will left our warehouse. Please note: depending on the operator, the tracking information may not be available until 24 hours after sending the goods. Once your order is shipped, you will receive a confirmation email with the tracking number.


Service delays

Dielle s.r.l. after entrusted at shipping courier the package is not responsible for any delivery delay.


Returns Policy

No returns of any type will be accepted by PLC-City if not accompanied by a unique RPA number (Autorized return product number).

The client will obtain this number only with the approval of PLC-City, by contacting customer service via live chat on our website www.plc-city.com or via email at support@plc-city.com.

The customer is obliged to explain the reason or a problem encountered, will also be required to disclose the following information to obtain RPA number: customer name, invoice number , product serial number. Once the two parties have reached agreement to return then the client can proceed with the delivery of the product/s by agreeing the kind of the shipment with PLC-City.            The address to which the customer must send the material is Dielle s.r.l. Via Circumvallazione Esterna 12, 80025, Casandrino (NA), Italy.

The customer has 14 days to return the product after it has been allowed to return. PLC-City reserves the right to refuse any unauthorized returns: those received after 14 days or those involving products that are not accompanied by a valid number of RPA.

Returns of defective products

The customer can return defective products. Returning once agreed upon under the terms of written must be made within the warranty period specified in our terms of warranty (on the page relating to the terms and conditions), to PLC-City, specifying whether if he want to have a replacement, repair or refund.


Returns of non-defective products

The customer may request the return of products not later than 15 days from the invoice date. PLC-City will review all requests case by case. If they are granted a return authorization PLC-City reserves the right to retain a share of 15 % of the purchase price for a used product and 40% for a new product. Returns for non-defective products create discomfort to our company as it might be the only piece in stock . We would find ourselves in the position of not being able to meet the demands of other customers if there are any. Also if we send a new sealed product and will be returned open it will no longer have the same market value. 

PLC-city reserves the right to refuse a return that will be delivered in our warehouses not in the same conditions.

Product Status

All products must be returned complete, as received upon delivery.  Includes manufacturer's boxes, packing materials, manuals, cables and other accessories provided by PLC-City in the original shipment. PLC-City reserves the right to refuse the return of incomplete products or charge a minimum of 15% for returns that were accepted.

The customer must attack RPA authorization number on the shipping label for each box. The customer must never write code RPA on the original manufacturer's box, otherwise the return will not be accepted.

Shipping costs

The customer is responsible for the shipping cost for returns. PLC-City is responsible for the shipping cost of the replacements.

Insured Shipping

The customer has the option of ensure material to cover the damage that may have occurred in transit of returns and to use a courier of his choice.

The shipping method you choose must have a tracking number in order to give the possibility to have a confirmation of the shipment. PLC-City is not liable for loss or damage during the transportation of returned products. 


Packaging for shipping

PLC-City is not responsible for damage that may occur in transit during the return of the product. In order to minimize the possibility of damage to products in transit, customer must place correctly the product/s, or original manufacturer's box with the product, in a shipping box with packaging material. The customer must ensure that the product is properly protected with bubbles or packing foam. The products must not be shipped without packing. The preferred method by PLC-City for the products return is to place each product into a single box. If this is not possible, the customer may enter multiple products in the same box as long as the same are protected in its antistatic bag and separated from each other with bubbles or packaging foam to prevent damage to them. The products must not be returned without an accurate protection inside the box. Crushed or damaged shipping boxes should never be used to return the products.

Products damaged in transit

If a package containing the products purchased by PLC-City arrives in damaged condition at the customer's address, the customer should refuse delivery by the courier.

If the customer accepts delivery of the parcel, the customer must: (i) make Note of the damage on the delivery paper of the Courier so that PLC-City may file a complaint; (ii) keep, as were delivered, the products, the original box and packing material received; and (iii) promptly notify PLC-City by contacting customer service via email at support@plc-city.com to arrange an inspection of the courier and the removal of damaged products. If the customer does not note the damage and keep the products received, the original box, packing and does not notify to PLC-City within 5 days of delivery acceptance, PLC-City will be deemed to have been accepted the products as if they arrived intact and will be applied a regular right of withdrawal by PLC-City.


The returned item will be carefully reviewed and if the goods state that we will receive like as shipped by dielle s.r.l. a refund will be issued. The refund will be done after 5 working days from receipt of the goods. You will receive an e-mail notification.


All parties agree irrevocably that the General conditions of sale and the obligations deriving from it are entirely subject to Italian law, even if partly abroad and in particular as regards the relationship with the consumer, regulation and discipline contained in the code of consumption referred to in Legislative Decree n. 206 6.9.2005 with specific reference to the rules on distance contracts and in April 9, 2003 Legislative Decree n. 70, in electronic commerce, as well as in the civil code.

Also, for any dispute arising from this contract is established jurisdiction, the jurisdiction of the registered office of DIELLE s.r.l..