Shipping: Modality, Time and Costs

worldwide shipment

Every day we ship hundreds of orders using eco-friendly and recyclable materials respecting the environment.

We ship from Italy and deliver all over the world using various fast, traceable and safe shipping services.

SHIPPING SERVICES

At the moment of order, you can choose between these shipping services

DHL Express Worldwide
Express air shipment service with delivery to 220 countries by 18:00 the following day within Europe, 2-5 days for the rest of the world.

DHL Economy
Shipping service for less urgent and heavy shipments with delivery within Europe in 7 days.

UPS Express
Express air shipment service with delivery to 220 countries by 12:00 the next day in Europe and in 2 days for the rest of the world.

UPS Express Saver
Express air shipment service with delivery to 220 countries by 18:00 the following day in Europe.

GLS Italy Express
Express delivery service with delivery in Italy in 1-2 working days.

Store Pickup (EX-Works)
Collect your order at our warehouse in Naples in Italy, either personally or through your own courier. You will receive a notification by email or phone when your order is ready for collection.

DELIVERY TIME

Products in stock are shipped in 1 or 2 working days after receipt of payment.

Products out of stock will be ordered from the manufacturer (Backorder) and then shipped as soon as they arrive to our warehouse.

Delivery times depend on the location of the delivery address, chosen shipping service and customs procedures.

In general, the delivery times of DHL and UPS Express services are:

Europe

1-2 business days

USA, Canada

2-3 business days

Mexico, Center & South America

3-4 business days

Middle East, Asia, North Africa, South Africa

3-4 business days

Rest of the world

5-6 business days

 

For more information about shipping services and delivery times you can contact us via chat, email or telephone.

BACKORDER

Products out of stock are managed through backorder (order to the manufacturer). On the product page it is specified as:

Available on backorder

Usually ships in X days*

On the checkout page, it is indicated with the text Backorder if the product is not available in our warehouse. In addition, the order confirmation states estimated delivery time for the products on backorder.

The backorder delivery time depends on manufacturer and ordered product, as the ordered product can be:

• Available at manufacturer's warehouse

• Currently not available at manufacturer's warehouse, which needs to be manufactured

• Generally not managed in the warehouse, manufactured only upon the order receipt.

 

The number of days in which the product on backorder will be shipped is indicative and may be subject to delays that do not depend on PLC-CITY but on the manufacturer.

* The number of days is intended as business days
* The number of days specified is the standard delivery time from Manufacturer to PLC-CITY and could be longer due to manufacturer's delays.

DOWNLOADABLE PRODUCTS

Some products, like software and licenses are available as download version and it is mentioned as Downloadable Product where it is shown the product availability.

Downloadable product.

You will receive a download link within X days *

Downloadable products are ordered from manufacturer and then managed in the backorder as an unavailable product.

Depending on the manufacturer, product is either delivered directly from the manufacturer or from PLC-CITY via email so in this case the shipping is not applicable.

* The number of days is intended as business days

 

SHIPMENT NOTIFICATION

Once the order is shipped, a shipment notification is sent by email, including a link with the tracking number which allows the customer to monitor his shipment.

 

SHIPPING COST

The shipping cost includes:

• Ecological Plastic Free Packaging and Handling

• Transport (DAP incoterms - Delivery at Place)

• Fuel supplement

 

The shipping cost does NOT include:

• Insurance (available on request, 10.00 EUR or 1% on the value of the goods if greater)

• Customs charges (if applicable, they will be applied by the custom office of destination and anticipated by the courier who requests the payment of custom duties before or at the time of delivery)

• Supplement for delivery in remote area

• Goods Supplement requiring special procedures such as:

o Dangerous Goods (Full Dangerous)

o Dangerous Goods (Consumer Goods ID8000)

• Supplement for Lithium Batteries: Lithium Batteries Section I, II (PI965, PI966, PI969)

• Supplement for address correction

 

Additional information about DHL shipping supplements: https://www.dhl.it/content/dam/downloads/g0/express/oss_pdfs/surcharges/dhl_express_surcharges_it_en.pdf