Every day we ship hundreds of orders using eco-friendly and recyclable materials respecting the environment.
We ship from Italy and deliver all over the world using various fast, traceable and safe shipping services.
Shipping cost can be calculated on each product page by clicking on Shipping costs or Calculate Shipping buttons and insterting delivery country.
The shipping cost for multiple products can be calculated on the Checkout page by specifying Country in the Delivery address.
The shipping cost includes:
• Ecological Plastic Free Packaging and Handling
• Transport (DAP incoterms - Delivery at Place)
• Fuel supplement
The shipping cost does NOT include:
• Insurance (available on request, 10.35 EUR or 1.03 % on the value of the goods if greater)
• Customs charges (if applicable, they will be applied by the custom office of destination and anticipated by the courier who requests the payment of custom duties before or at the time of delivery)
• Supplement for delivery in remote area
• Goods Supplement requiring special procedures such as:
o Dangerous Goods (Full Dangerous)
o Dangerous Goods (Consumer Goods ID8000)
• Supplement for Lithium Batteries: Lithium Batteries Section I, II (PI965, PI966, PI969)
• Supplement for address correction
Additional information about DHL shipping supplements: https://mydhl.express.dhl/it/en/surcharges.html
At the moment of order, you can choose between these shipping services
DHL Express Worldwide
Express air shipment service with delivery to 220 countries by 18:00 the following day within Europe, 2-5 days for the rest of the world.
Shipping service for less urgent and heavy shipments with delivery within Europe in 7 days.
Express air shipment service with delivery to 220 countries by 12:00 the next day in Europe and in 2 days for the rest of the world.
UPS Express Saver
Express air shipment service with delivery to 220 countries by 18:00 the following day in Europe.
Store Pickup (EX-Works)
Collect your order at our warehouse in Naples in Italy, either personally or through your own courier. You will receive a notification by email or phone when your order is ready for collection.
Products in stock are shipped in 1 or 2 working days after receipt of payment.
Products out of stock will be ordered from the manufacturer (Backorder) and then shipped as soon as they arrive to our warehouse.
Delivery times depend on the location of the delivery address, chosen shipping service and customs procedures.
In general, the delivery times of DHL and UPS Express services are:
1-2 business days
2-3 business days
Mexico, Center & South America
3-4 business days
Middle East, Asia, North Africa, South Africa
3-4 business days
Rest of the world
5-6 business days
For more information about shipping services and delivery times you can contact us via chat, email or telephone.
Once the order is shipped, a shipment notification is sent by email, including a link with the tracking number which allows the customer to monitor his shipment.
Once the package has left our warehouse and it’s in transport by selected courier, PLC-CITY is not liable for damages or losses that may occur to the package and its content during transport (e.g. lost or damaged package, missing content, damaged content etc.), only the courier is responsible with limitations depending on the shipment type.
Courier’s liability is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram), up to a maximum of $US 100 (approximately € 80).
Courier’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram) up to a maximum of $100 (approximately € 80).
Courier’s liability is or shall be deemed to be limited to an amount of €1 per kilogram up to a maximum of € 30 according to italian law (decreto legislativo n.286 del 21.11.2005)
To obtain refund for damage or loss corresponding to products value, your shipment must be insured by the optional courier’s insurance, otherwise would be refunded partially according to the international conventions listed above under the Courier’s general terms and conditions.
Shipment insurance is an optional service provided by DHL or UPS to protect your shipment. You can choose to insure your shipment on our Check-out page in the Shipping options section. The cost of this service is 1.03 % on the value of the products excl. taxes (minimum 10.35 EUR). The insurance service is then provided by selected courier service within DHL Terms and Conditions or UPS Terms and Conditions
In case you notice an irregularity of your package at the time of delivery such as damaged box, wet box, broken PLC-CITY tape or an overlapping different tape, you can either refuse it or accept it with the right to inspect the package communicating this to the driver that must fill in your comments with your signature. Once inspected, all pictures of the damage or irregularities should be reported to our after-sales team at firstname.lastname@example.org. After receiving all relevant information our team will file a claim at the courier.
In case the package doesn’t show any damage but the products inside are broken you should report it to our team within 3 business days from delivery, otherwise your claim won’t be handled anymore.
In case you get informed about loss of your package by the courier, you should communicate it to our after-sales team at email@example.com. Our team will then proceed to file a claim at the courier.
After the claim is reported at the relevant courier, the case will undergo an investigation followed by request of relevant documents, pictures etc. Once the courier analyses the claim and estimates the refund value, it gets refunded through PLC-CITY to the customer. The timings of the claim investigation and refund receipt depend on the courier and their internal procedures and can’t be anyhow accelerated by PLC-CITY.
Products out of stock are managed through backorder (order to the manufacturer). On the product page it is specified as:
Available on backorder
Usually ships in X days*
On the checkout page, it is indicated with the text Backorder if the product is not available in our warehouse. In addition, the order confirmation states estimated delivery time for the products on backorder.
The backorder delivery time depends on manufacturer and ordered product, as the ordered product can be:
• Available at manufacturer's warehouse
• Currently not available at manufacturer's warehouse, which needs to be manufactured
• Generally not managed in the warehouse, manufactured only upon the order receipt.
The number of days in which the product on backorder will be shipped is indicative and may be subject to delays that do not depend on PLC-CITY but on the manufacturer.
* The number of days is intended as business days
* The number of days specified is the standard delivery time from Manufacturer to PLC-CITY and could be longer due to manufacturer's delays.
Some products, like software and licenses are available as download version and it is mentioned as Downloadable Product where it is shown the product availability.
You will receive a download link within X days *
Downloadable products are ordered from manufacturer and then managed in the backorder as an unavailable product.
Depending on the manufacturer, product is either delivered directly from the manufacturer or from PLC-CITY via email so in this case the shipping is not applicable.
* The number of days is intended as business days