How to purchase
At PLC-City, we work constantly to guarantee a simple and effective purchasing experience for our customers.
Our clients can purchase either as individuals or as companies - registering an account is optional.
Orders can be placed on our online store www.plc-city.com or by contacting our sales agents via email, phone or chat.
Through our online platform, it is possible to purchase a wide range of products of the main brands for industrial automation and civil and industrial electronics.
To search for a product, insert the item’s code or name in the search bar or use the filters to narrow down the selection. Once a product is selected, modify quantity as needed and add items to your cart.
In some instances, the product may not be in stock at our warehouse but it is still possible to purchase it as “in backorder” (to be ordered from the manufacturer), with variable lead times that depend on the manufacturer’s availability or product production times.
After adding the products to the cart, a window will appear with your cart summary - is possible to view the complete cart and proceed with the purchase (checkout) or close the window to continue browsing.
In your cart you may see a summary of the products added, modify the quantity or delete them from the cart list.
Additionally, you can see a preview of the products subtotal, shipping costs, taxes and estimated total.
You may proceed to complete your purchase through the check-out process.
On the checkout page, you may finalize your purchase by providing the shipping and billing addresses and the contact info necessary to process and deliver your order.
As a first step, you may choose to complete the order as a guest, create an account, or log-in to your existing account on our website or through LinkedIn, Google, Facebook or Amazon.
Then click “Continue”;
In the second step, you may fill out or select your billing and shipping addresses.
Then click “Continue”;
In the third step, it is necessary to choose the shipping method, selecting the carrier that best suits your needs (cost/delivery times), with the option to add insurance to the shipment.
For more information, you may consult the page dedicated to shipping methods
Then click “Continue”;
In the fourth step, you will choose the payment method and accept the general terms of sale.
It is possible to choose between several payment methods, and for more information you can consult the page dedicated to payment methods
Then click on “Order”.
Depending on the selected payment method, a window may open where you may need to enter verification codes to confirm the payment.
If the payment does not go through successfully, you may try again by selection another payment method.
At any time, you may change one of the previously completed check-out sections by clicking on the title of the section, and if you want to modify the items in the cart, just click on the pencil icon at the top right next to the cart summary.
After completing all the steps, the final order confirmation page will be displayed and a confirmation email will be sent to the email address with which the order was placed.
REQUEST FOR QUOTE
We have a Sales Team that is dedicated to researching automation products and a global supplier network that allows us to find the best solution in terms of time and price that will suit each customer's needs. On every product page, it is possible to request a quotation by filling out the provided form.
Once the form is completed click on "Send" - the request will automatically be reviewed and you will receive a reply from our sales agents on the same day, or at the latest the next day in case of requests for products that are difficult to find. The service is active from 8:00am to 8:00pm - Monday through Friday.
REQUEST FOR REPAIR
Our company has a team of specialized technicians able to offer the following services:
• Repair of electronic products for industrial use;;
• Industrial electrical maintenance;
• Electrical installation for industrial systems and machinery;
• Programming of PLC, HMI, SCADA, frequency converters (Inverters) and servo systems;
• Diagnostics and troubleshooting of industrial systems and machinery.
After completing the ''Request a repair'' form on the product page and clicking on ''Send'', the request will automatically be reviewed by our sales department who will consult with our technicians and send a repair estimate to the customer or proceed to ask for more information.
ORDINI VIA E-MAIL
If you prefer to place an order via email, our sales team can offer support in 18 languages and will be able to provide all the information needed to complete your purchase.
You can contact our Sales Team by sending a quote request to the email address: firstname.lastname@example.org or by using the contact pages on our online store.
To ensure a faster process, it is recommended to specify: name / company name; billing address; delivery address; telephone number and the list of products you wish to purchase.
Our team will carefully analyze your request, and prepare the quotation and provide all the instructions necessary to proceed with the payment and processing of the order.